CAN I RETURN A PRODUCT?

Yes, 3INA offers a flexible returns policy.

1. If your product is damaged or defective, you may request a return by contacting our Customer Service team through https://3ina.com/pages/contact
 or by emailing hello@3ina.com

2. If you are not satisfied with your product, you may also return it, provided the following conditions are met:

- Products must be returned within 14 days from the delivery date
- Products must be returned in their original packaging
- Products must not have been used
- Packaging must not be damaged or altered
- Returns of used products will not be eligible for a refund.

For health and hygiene reasons, certain products may not be eligible for return if their protective seal has been opened, unless they are defective.

WHAT OPTIONS DO I HAVE WHEN RETURNING A PRODUCT?

When returning a product, you may choose between:

Refund of the amount paid
Replacement of the same product (in case of defect or damage)
Replacement with an alternative product

If the replacement product has a lower value, the difference will be refunded. If it has a higher value, the customer must pay the difference.

Refunds or replacement shipments will be processed once the returned package has been received and verified by our warehouse.

Refunds will be issued using the original payment method.

DO I HAVE TO PAY RETURN SHIPPING COSTS?

If the product is defective, damaged, or incorrect, return shipping costs will be fully covered by 3INA.

If the return is made for any other reason (for example, change of mind), return shipping costs and any related charges will be the customer’s responsibility.

Additional customs duties or destination-related fees may apply depending on the delivery country and may not be refundable.

I HAVE NOT RECEIVED MY ORDER — WHAT SHOULD I DO?

Please contact our Customer Service team at hello@3ina.com
, and we will be happy to assist you.

The most common reasons for non-delivery are:

Incorrect address
Please ensure that the shipping address provided at checkout is complete and accurate.

Failed delivery attempts
The courier may attempt delivery and contact you with instructions for redelivery or collection.

We recommend checking your email, SMS messages, calls, and tracking updates regularly.

WHAT HAPPENS IF DELIVERY IS NOT POSSIBLE?

If delivery cannot be completed for reasons beyond 3INA’s control and the package remains unclaimed, it may be returned to our warehouse.

Once received, a refund may be issued excluding:

Shipping costs
Return handling costs
Any applicable duties or fees

Refund processing times may vary depending on the destination country.

CAN I CANCEL MY ORDER?

You may request cancellation of your order by contacting Customer Service as soon as possible.

Please note that cancellation is only possible if the order has not yet been processed or dispatched.

Once an order has been shipped, it can no longer be cancelled and must instead follow the standard returns process.

CAN I MODIFY MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Yes — please contact Customer Service as soon as possible after placing your order.

Please note that once the order has been processed or dispatched, it may no longer be possible to modify the shipping address.