Terms & Conditions
GENERAL CONDITIONS OF PURCHASE
These General Conditions of Purchase regulate the use of the 3ina.com website (hereinafter, “The Website”) of which 3INA Cosmetics, SL (hereinafter, 3INA) is the owner. 3INA Cosmetics, SL is a public limited company with registered office C/ Doctor Fourquet, 3 Bajo, LC02, 28012 Madrid, Spain, holder of Tax Identification No. (NIF) B87141305, registered in the Mercantile Register of Madrid, Book 32.836, Sheet 190, Sec 8, M-591.070, Inscription 1ª and email address firstname.lastname@example.org. Use by the customer of the services of the online store presupposes, in any case, adherence to the General Conditions of Purchase in the version published at the time of the purchase order. Therefore, it is advisable for the customer to read these General Conditions before proceeding with a purchase.
- SCOPE OF THE CONTRACT.
These General Conditions of Purchase apply to the sale of all 3INA items through their website in the countries included on the drop-down list shown in the checkout process. Individuals who do not reside in the indicated countries can only purchase items through the online store if the order shipping address is in one of the indicated countries.
3INA hereby informs users that their website is directed exclusively to customers of 18 years of age or over. 3INA reserves the right to cancel a customer’s account if they detect fraudulent, speculative, or bad faith actions while using this service.
- PURCHASE LIMIT.
For security reasons, purchases that comprise of more than 100 items per order cannot be made. Those customers who are interested in making purchases for a higher amount should contact the Customer Service, where they will be provided with information regarding how to make this purchase.
The applicable prices are those indicated on the website on the date of the order. Prices are detailed for each item and include, where applicable, the taxes. For orders destined for countries out of the European Union, deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and custom duties in accordance with current legislation. In these cases, the customer is responsible for paying the corresponding taxes. Once the purchase order has been completed, and before making the payment, a final summary will be provided, if applicable, identifying the item/s purchased and their total price (including transport and taxes). You can consult this information in the Shipping and Returns Policy section. Prices on this website (3ina.com) are shown in euros and pounds.
Payment will be made at the end of the purchase process and will be an indispensable condition for its completion. In no case will payment be made at a later stage. Deferred payment methods are not allowed, including cash on delivery or transfers. Accepted payment methods: Purchases can be paid with Visa®, Mastercard®, American Express®, Shop Pay, Apple Pay, Google Pay, PayPal and Amazon Pay. In any case, the payment method is chosen during the purchase process on the corresponding screen.
3INA uses secure payment systems from leading financial institutions, with the aim of offering maximum security. Customers must notify 3INA of any improper or fraudulent charges to the card used for purchases, through e-mail, as soon as possible so that they can make the necessary arrangements. Providers or issuers of payment methods may adopt anti-fraud measures that involve rejecting certain types of operations. 3INA is not responsible for the implementation of these types of security policies.
You expressly authorize us to issue the invoice electronically, although you can indicate at any time your willingness to receive an invoice on paper, in which case, we will issue and send the invoice in that format. 3INA will issue an invoice, in the name of the natural person or company that places the order, and will be attached to the purchase confirmation email, once the order has left our warehouses. 3INA warns that it will not be able to subsequently modify sales invoices in compliance with current regulations.
The delivery period will be a maximum of 30 calendar days from the purchase date. Order delivery will be carried out at the address indicated by the customer in accordance with the following options:
5.1 Home delivery: You can check the shipping costs in the Shipping and Returns Policy section.
The address indicated by the customer may be a private address, a workplace or any other address indicated. There is no need for the billing address to match the shipping address. Our transport provider will send you an e-mail indicating the delivery date.
5.2 Problems with delivery: In the event that the delivery cannot be completed because the recipient is absent, the transport agency will leave a note and try to contact the recipient by telephone. After three unsuccessful attempts, and more than 14 working days after the first attempt at delivery, the return of the goods to the warehouse is initiated.
- RETURNS AND WITHDRAWAL.
There are different processes for exchanges, returns and withdrawal. Below is a description of each process, including the costs and terms and conditions.
- Return: in case of fault, defect, or wrong product.
- Withdrawal: decided by the customer.
6.1 DUE TO THE SPECIAL CHARACTERISTICS OF CERTAIN PRODUCTS, THE FOLLOWING MUST BE TAKEN INTO ACCOUNT:
* Returns and withdrawals are not allowed for products that are not fit to be returned, for reasons of health or hygiene protection except for those that are defective or with defects.
- The products to be returned must be properly packaged, in perfect condition and unused: The packs are indivisible, and their items cannot be returned separately.
6.2 CONDITIONS, REFUND, COSTS AND PROCESS.
Conditions (Withdrawal): You have 14 calendar days from receipt of the product/s to exchange the product or withdraw from the contract without justification.
Conditions (Returns): 3INA will be responsible for any non-conformity that may arise within the period established in legal regulations.
Refund: 3INA will refund, where appropriate, the corresponding amount excluding the shipping costs of the initial delivery, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which they were informed of the return. The refund will be made by the same means of payment with which it was paid. However, we may withhold the refund until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first.
Cost (Withdrawal): The cost of withdrawal is assumed by the customer.
Cost (Return): 3INA will bear all the costs of the return, the customer, in addition, may choose between exchanging the product for another in perfect condition or for the correct reference, or for the refund of the product.
Process: contact the Customer Service, through https://3ina.com/pages/contact or you can chat with us by clicking here. You can include, completed, the document attached to the shipment (Return and withdrawal form), downloadable here. Once we receive your email, we will process the return, within 2-3 business days.
- PRODUCT AVAILABILITY.
If there are incidents regarding supply or if there are no products in stock, the customer will be informed immediately and the price of the product or products without stock will be refunded. 3INA will refund the corresponding amount without undue delay and, in any case, before 14 calendar days have elapsed. The refund will be made according to what it is stated in Clause 6.
- GUARANTEE OF PURCHASED PRODUCTS.
The guarantee offered is that established in Royal Legislative Decree 1/2007, of 16 November which approves the consolidated text of the General Law for the Defence of Consumers and Users.
- CUSTOMER SERVICE.
For any doubts, suggestions, questions, or complaints about the online store, you can refer to the Customer Service via any of the following means:
- You can chat with us by clicking here
- Postal mail: 3INA, S.L. C/ Doctor Fourquet, 3 Bajo, LC02, 28012 Madrid.
We also have official Complaint Forms available to consumers and users which can be submitted to the postal and email addresses stated above. You can download here: Download official forms. The 3INA Customer Service will process and respond to your complaint as soon as possible, and in any case within a maximum of one month. Should your request not be dealt with satisfactorily, you may seek ordinary jurisdiction or process your complaint via the http://ec.europa.eu/odr website, which will provide a sole point of access for an out-of-course settlement free of charge.
- MODIFICATION OF THE GENERAL CONDITIONS OF PURCHASE.
3INA reserves the right to modify these General Conditions of Purchase at any time. No modification will affect orders that are already being processed.
- FORCE MAJEURE.
Compliance by 3INA of all or part of their obligations will be suspended in the event of unforeseen circumstances or force majeure that prevent or delay compliance. Such unforeseen circumstances or force majeure include, but are not limited to war, riots, insurrection, social unrest, strikes of any nature and supply problems not attributable to 3INA. 3INA will inform the customer of such unforeseen circumstances or force majeure within seven days of their occurrence. In the event that such suspension is extended beyond a period of fifteen days, the customer will have the possibility of cancelling the current order and will subsequently receive a refund under the conditions provided in point 6 of these General Conditions of Purchase.
12. GIFT CARDS
I have an online gift card, how can I use it?
- Check that you are on the correct website from which your online gift card was purchased.
- Open the email with your gift card to have it at hand.
- Select the 3INA products you would like to purchase and add them to your cart.
- Accept the terms and conditions of purchase and click on the checkout button.
- Enter your online gift card code in the gift card or discount code field and click on the ‘use’ button.
- Fill out the form with your contact Information and shipping method.
- Finalize your order by selecting your preferred payment method and that's it - your 3INA order confirmation will be sent to your email (sometimes our emails get caught in the SPAM folder).
*Remember that online gift cards can only be spent on the website of the country from which they were purchased and in the same currency used to pay for them.
- What happens if my online gift card does not cover the total amount of the purchase?
If the amount of the card does not cover the full cost of your purchase, you can pay the rest using the payment method you prefer through our website.
- What if the value of my purchase is less than the card?
In this case, we will keep the remainder in your account so you can enjoy it later.
- Do online gift cards have an expiration date?
Yes, you can use your online gift card for up to one year from the date it was purchased. If you do not know the expiration date of your online gift card, you can write to our customer service team and they will let you know when your online gift card expires.
- Can I use my online gift card to make purchases through E-tailers or in-store?
Online gift cards are valid for the 3INA online store. Under no circumstances can they be used on the website of any of our E-tailers or in 3INA stores.
- Can I use my online gift card with a discount?
Online gift cards are not nominative and cannot be used in conjunction with other promotional codes.
- Can I use an online gift card to purchase another online gift card?
No. Our online gift cards cannot be used to purchase other online gift cards.
- If my order includes more products in addition to the online gift card, do I have to pay shipping and handling?
We do not charge shipping costs on orders over 35€ that leave our warehouse. As the gift cards are digital products, their amount is not added to the rest of the items in the order to reach the free shipping.
- Can I use a discount code on an order that includes an online gift card?
No. Our gift cards already include an associated discount, and each order only accepts a single discount code. If you have a discount code that you want to use on the purchase of 3INA products, place two separate orders with the purchase of the card on one side and the physical products on the other.
13. APPLICABLE LAW AND JURISDICTION.
These General Conditions of Purchase are subject to Spanish law. The foregoing notwithstanding, consumers not resident in Spain also benefit from the protection guaranteed by the mandatory provisions of the law of the country where they have their habitual residence. The parties submit, by choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the customer’s place of residence.
You can download the General Conditions of Purchase in PDF format by clicking here.