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Help & FAQ

Shipping & Return's

How much are shipping costs?

Shipping costs may vary depending on the zone your order will be delivered to.

Click here to find out which zone your country belongs to and the shipping cost of your order.

What payment methods can I use to place my order?

You finalize your order through our brandsite using your Credit/Debit Card or through PayPal.

If you are finalizing your order using your mobile phone or tablet, you can also pay using Apple Pay or Google Pay.

Can I return my order?

Yes, 3INA has a flexible return policy 😉

Click here todo learn more about our Shipping & Return Policy.

User's Account

How can I create an account at 3INA?

If you want to create an account click here and follow the instructions.

How can I change the password on my user account?

To change the password on your 3INA account, click here and follow the steps to reset a new password.

What can I do if I haven't received the email to reset my password?

If you have not received the email to reset your password, you can write to indicating the email of your 3INA Account so they can reset your password correctly.

* Please check your SPAM inbox - sometimes our communications end up there 🙃

Discount Codes

Are there any discount codes available?

To keep update with our latest promotions and exclusive offers, you can subscribe to ourNewsletterand be the first to get notified 😍

How can I apply my discount code?

If you wish to apply your discount code, introduce it on your online shopping cart before checkout.

* Remember 3INA's discount codes are not cumulative and can only be used one per order - if you wish to use various discount codes you must use them separately and aplly each one in the corresponding order.

Why isn't my discount code working?

If you have introduced a discount code but can not finalize the order, please check:

- The isn't a discount code already applied (3INA's discount codes are no comulative)

- The discount code is correctly spelled

- The discount code can be applied to the products in your shopping cart

- The discount code is still active - please check the date until it is available to use

None of the above? Please contact our Customer Service Team clicking here and filling in the form or write to us at with the products on your shopping cart and the discount code you wish to apply so they can give you a solution.


What can I do if I have not recieved my order confirmation?

If you have not recieved your order confirmation after having placed your order via our brandsite, please contact us at with the email you used to place your order so we can locate it in our systemas 💖

* Please check your SPAM inbox first - some of our communications end up there 🙃

Can I make any changes to an order I've placed?

Share details about your shipping policies, item returns, or customer service.

Can I cancel my order?

Once your order has been placed it is registered in our systems and can not be cancelled.

Please contact with your order number so our Customer Service Team can offer you a solution 🥰

Can I change the delivery address?

If you wish to change the delivery address on your order, please send us the new address along with your order number to

You can also click here and fill in the form so our Customer Service Team can manage it correctly. Once they have modified the address, you will recieve an email confirming the new delivery address.

* Address changes can only be made in the same delivery zone

When will my order be delivered?

The delivery of your order will vary depending on the delivery zone.

Orders placed after 15:00H will be managed by our warehouse the next working day.

Click here for more information regarding our Shipping & Return Policy.

Where is my order?

If you wish to track your order, please click here and introduce your tracking number.

Still not able to locate your order? Please contact us at with your order number so our Customer Service Team can assist you.

Frequently Asked Questions

Are 3INA's products vegan?

All 3INA products are suitable for vegans.

The ingredients used in the formulas of 3INA's products do not contain any ingredients animal derivated.

Are 3INA's products cruelty free?

Of course! A fundamental pillar is our love of animals, therefore none of 3INA's products have been tested on animals.

Are 3INA's products suitable for all skintypes?

Yes, our products are suitable for all skin types.

All of our products have passed a dermatological test and in the case of our eye products, they have also gone through an ophthalmological test.

You can find the igredients of the formula of each product on our brandsite so you can consult them with your specialist.

When is your next launch?

You can subscribe to our Newsletter to keep up with the latest news and offers available at 3INA.

In the footer of our bransite you can introduce your email to start recieving our communications and exclusive offers.

Other Questions

I purchased 3INA through a retailer. Can you help me?

Click here to contact our Customer Service Team so they can help you or write to us at 💖

How can I unsubscribe from the Newsletter?

If you do not wish to receive our emails, you can click on the button  at the end of our communications and follow the instructions.

You can also write to us at with your request and we will manage it as soon as possible 💗

I have a question, but I would like to talk about it in person

We love talking to 3INA Lovers 💖

Write to us at with your question and the Customer Care Team will be happy to assist you.

3INA & Team

Would you like to become part of 3INA's Team?

At 3INA we are always looking for new talent 🤩

Click here and fill in the form with your CV and Application Letter or write to us at so our Human Resources Team can evaluate your application.

Do not forget to follow us on Linkedin to see the different Job Offers available:

How can I collaborate with 3INA?

If you want to collaborate with 3INA you can click here and fill out the form with your collaboration proposal or write to us and our Social Media Team will contact you 🌈

How can I distribute 3INA?

If you wish to distribute 3INA's products you can click here and fill in the form with all the information or write to us at with your proposal.

About 3INA

Where can I find 3INA?

We would love to see you at any of our store so you can get to know 3INA's products better.

Click here and enter your Postal Code to locate your nearest 3INA store.

Can I recycle the packaging of 3INA's products?

Yes. We collaborate with Ecoembes so that you can deposit the outer packaging of your 3INA's product at any recycling point and give it a new life.

You can find the recycling icon on the outer packaging of all 3INA's products.

When do 3INA's products expire?

We label the PAO (Period After Opening) on all of our products.

Look for the jar icon with a number and an M on the outer packaging of our products to know the durability of the product once opened - oh, and don't forget to close it well after each use 😉


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